Arrival

Guests are expected to pick up the keys directly at the agency from 16h00 on arrival day. In case the guest would like to come before, he is requested to call the agency and specify the time of his arrival.

Pets

Animals are generally not tolerated.

House rules

The guest will conform to the House Rules in place. It is strictly forbidden to smoke in the properties.

Stolen goods

In no case will the host be taken responsible for any lost or stolen items in the guests apartment. No request for collateral damage will be permissible.

Departure

Guests are expected to leave the premises no later than 11h00. If the guest wishes to modify his hour or date of departure, he must notify it to the agency two days prior. The apartment must be left clean upon departure. If the apartment is left in a state that is deemed not acceptable, extra cleaning fees will be applied.

Damage

The guest is expected to report any damage caused during his stay. In the case of damages discovered after his departure, additional fees may be applied.

Opening Hours

Haute saison,
Mon-Fri 8h30 – 12h00 / 13h30-18h00,
Saturday: 9h00-12h00 / 14h00-18h00

Seasonality

Our prices vary according to the seasons shown below:
Basse saison: 1er Avril au 11 Juin, 12 Septembre au 13 Décembre.
Moyenne saison: 12 Juin au 2 Juillet, 1er Septembre au 11 Septembre, 3 Janvier au 1 Février, 7 Mars au 31 Mars.
Haute saison: 3 Juillet au 31 Aout, 14 Décembre au 2 Janvier, 1 Février au 6 Mars.

Security deposit

Guests are requested to pay a deposit at the agency upon arrival. The amount of the deposit follows the stated rules below:
studio / 2 room: CHF 300.-
3 room /4 room: CHF 600.-
5 room / chalet: CHF 1’000.-
The deposit will be reimbursed upon departure after inspection of the property. Reimbursement of the deposit can take up to 7 days, unless extraordinary measures have to take place.

Rental conditions

Heating, water, electricity and internet are included in the rental price. The following fees are to be added and paid by the customer upon departure:
VAT 3.7% on the rental price and added items;
local taxes (per night: CHF 3.- per adult/ CHF 1.50 per child from 6 to 16 years old);
linen fees with respect to the size of the apartment.

Cancellation policy

When booking directly on our platform we offer you a full reimbursement of your stay up to 30 days prior to your arrival. A cancellation between 30 days and a week before arrival is subjected to fees going up to 50% of the rental price. Any cancellation after that will not be reimbursed.

Please note

All rates and policies are subject to change without notice on this web site. Guests are encouraged to read and approve the cancellation policy, as well as our terms and conditions thoroughly before finalising their booking. We reserve the right to refuse service. Refunds are not issued for weather related incidents, except in the case of evacuation orders or official travel stops to and from the Big Island. We strongly encourage all our guests to purchase travel insurance for all eventualities.

Other dispositions

Les dispositions du Code des Obligations.

General Information

With the following statement, we comply with our statutory duty to inform and inform you about the storage of data, the type of data, their purpose and our identity. We also notify you of the initial registration and the type of data submitted. You can find our complete contact details at the end of this privacy policy.

GDPR

Based on Article 13 of the Swiss Federal Constitution and the data protection regulations of the Federal Government (Data Protection Act, DSG) and in accordance with GDPR, every person is entitled to protection of their privacy and to protection against misuse of their personal data. We comply with these terms. Personal data will be kept strictly confidential and will not be sold or passed on to third parties. The details can be found in the following explanations.

We look forward to your visit to our website and your interest in our offers. For external links to third-party content we accept no liability despite careful content control, since we have not initiated the transmission of this information, have not selected or changed the addressee of the transmitted information and the transmitted information itself.

The protection of your personal data during the collection, processing and use during your visit to our website is very important to us and takes place within the framework of the legal regulations, which you can refer to e.g. under the link listed at the end of this Privacy Policy. The use of our website is usually possible without providing personal data. As far as on our sides personal data (for example name, address or E-Mail address) are raised, this takes place, as far as possible, always on freiwilliger basis. These data will not be disclosed to third parties without your explicit consent. We point out in this context that the transmission of data on the Internet (for example in the case of communication by e-mail) may have security gaps. A complete protection of the data from access by third parties is not possible.

In the following, we will explain what information we collect during your visit to our website and how it is used:

Collection and Storage

a) When visiting the website: Every time a customer (or other visitor) accesses our website, the internet browser used on your device (computer, laptop, tablet, smartphone, etc.) automatically sends information to the server of our website , This information is temporarily stored in a so-called logfile (log file) on the server side (web hosting provider).

The following data will be collected without your intervention and stored until automated deletion:

•   if necessary IP address of the requesting computer, as well as device ID or individual device identifier and device type,

•   name of the retrieved file and amount of data transferred, as well as date and time of retrieval,

•   Message about successful call,

•   requesting domain (origin of your request, from which you came to our website(s)),

•   Description of the type of internet browser used and, if applicable, the operating system of your terminal and the name of your access provider,

•   Location information, including location data from your mobile device. Please note that on most mobile devices, you can control or disable the use of location services in the mobile device's settings menu.

Our legitimate interest in accordance. Art. 6 para. 1 sentence 1 lit. f DSGVO for the collection of data is based on the following purposes:

•   Ensuring a smooth connection setup and comfortable use of the website,

•   Evaluation of system security and stability as well,

•   for further administrative purposes.

In no case we use the collected data for the purpose of drawing conclusions about you.

b) When concluding a contractual relationship of any kind: When concluding any contractual relationship of any kind on our website, we ask you for the following personal data:

•   Data that personally identifies you, such as your natural name and e-mail address

•   other personal data which we are legally obliged or authorized to collect and process and which we need for your authentication, identification or verification of the data we collect.

The mentioned data will be processed to process the contractual relationship. The processing of data is based on Art. 6 para. 1 lit. b DSGVO. The retention period is limited to the purpose of the contract and, if available, statutory and contractual retention requirements.

Transfer of Personal Data

A transfer of your data to third parties for purposes other than those listed below does not take place. We only pass on your data to third parties if:

•   You have given your express consent to this (Art. 6 (1) (1) (a) GDPR),

•   this is necessary for the settlement of contractual relationships with you (Art. 6 (1) (b) GDPR),

•   there is a legal obligation to pass it on (Art. 6 (1) (c) GDPR),

•   disclosure is required for asserting, exercising or defending legal claims and there is no reason to assume that you have a predominantly legitimate interest in not disclosing your data (Article 6 (1) (1) (f) GDPR).

In these cases, however, the amount of data transmitted is limited to the minimum required. Our privacy policy is consistent with applicable data protection laws and the data is processed only in the European Union. A transfer to third countries does not take place and is not intended.

Affected Rights

On request, we will be pleased to inform you whether and which clearly personal data about you are stored (Article 15 GDPR), in particular the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed or will , the planned storage period, the right of rectification, deletion, limitation of processing or opposition, the existence of a right of appeal, the origin of their data, if they were not collected from us, as well as the existence of automated decision-making including profiling.

You also have the right to correct any incorrectly collected personal data or to complete incomplete data collected (Art. 16 GDPR). Furthermore, you have the right to demand that we restrict the processing of your data, provided that the legal conditions for doing so are met (Art. 18 GDPR). You have the right to receive the personal data relating to you in a structured, common and machine-readable format or to request the transfer to another person responsible (Art. 20 GDPR). In addition, you are entitled to the so-called "right to be forgotten". H. You can request the deletion of your personal data from us, provided that the legal prerequisites exist (Art. 17 GDPR). Regardless of this, your personal data will be automatically deleted by us if the purpose of the data collection has been omitted or the data processing has been unlawful.

IN ACCORDANCE WITH ART. 7 (3) GDPR, YOU HAVE THE RIGHT TO REVOKE YOUR ONCE GIVEN CONSENT TO US AT ANY TIME. AS A RESULT, WE ARE NO LONGER ALLOWED TO CONTINUE THE DATA PROCESSING BASED ON THIS CONSENT FOR THE FUTURE.

You also have the right to object to the processing of your personal data at any time, provided that a right of objection is provided for by law. In the case of an effective revocation, your personal data will also be automatically deleted by us (Article 21 GDPR). If you would like to exercise your right of revocation or objection, it is sufficient to send an e-mail to the e-mail address listed at the end of this privacy policy. In case of violations of the data protection regulations you have acc. Art. 77 DSGVO the possibility to file a complaint with a supervisory authority.

Duration of Storage

The data collected will be stored by us as long as necessary for the performance of the contracts we have entered into, or you have not exercised your right to cancellation or your right to transfer data to another company.

For example, we use cookies to statistically record and evaluate the use of our website and to optimize our offer for you. These cookies allow us to automatically recognize when you visit our website again that you have already been with us. These cookies are automatically deleted after a defined time. The data processed by cookies are for the purposes mentioned in order to safeguard our legitimate interests as well as third parties according to Art. 6 para. 1 sentence 1 lit. f DSGVO required. Most browsers accept cookies automatically. If you do not want us to recognize information about your computer, please set your Internet browser to delete cookies from your computer hard drive, block all cookies, or warn you before a cookie is stored. You can find out how to delete or block cookies in the Help and Support section of your Internet browser. There you will find instructions for searching the file or directory where cookies are stored. Please note in any case that the complete deactivation of cookies may mean that you can not use all functions of our website.

External Applications

Google Maps

Our website sometimes uses the Google Maps product of Google Inc. By using our website, you consent to the collection, processing and use of the automated data collected by Google Inc, its agents and third parties. You can find the terms of use of Google Maps under "Terms of Use of Google Maps".

Social Links & Recommendations

On our website, you may have the option of submitting the respective page to selected social media platforms in order to recommend them within your individual group of friends ("friends", social graph). After using the respective social icons (click on the Facebook icon, for example), you will be redirected to the respective platform in a new window, which may ask you to log in to your profile first. Thereupon, or during this or even before, only the page contents of the page to be recommended are analyzed exclusively by the platform operator and processed differently depending on the platform (title of the page, picture motif as icon, continuous text). We point out in the context that we have no influence on the data collection of the respective platform, which applies to the registered as well as not registered condition in the respective social media offer. When using the social media recommendations (buttons), you automatically and knowingly agree that the respective social media offers can collect and store data about your person and your usage behavior. We as the provider of the website offered here have no influence on this and therefore we hereby release ourselves from any liability with regard to the data collection and storage of third parties.

Web Statistics Collection

Our website use Google Analytics, a service by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 United States. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. You may refuse the use of cookies by selecting the appropriate settings on your browser.

Newsletter

When registering for our possibly offered newsletter: If, according to Art. 6 para. 1 p. 1 lit. a DSGVO have expressly consented, we use your e-mail address to send you, possibly, and indefinitely our newsletter. The deregistration is possible at any time, for example via a link at the end of a newsletter. Alternatively, you can send your unsubscribe request at any time by e-mail (preferably with the subject: "unsubscribe newsletter").

Data Security

We take all necessary technical and organizational security measures to store your personal data so that it is not accessible to third parties or the public. If you would like to contact us by e-mail, we would like to point out that the confidentiality of the transmitted information can not be completely guaranteed with this communication method. We therefore recommend that you send us confidential information only by telephone or by post. For e-mail communication, we recommend the best possible encryption of your outbox via SSL technology. For more information, please contact your e-mail service provider.

Change Explanation

This privacy policy is currently valid.
Due to the further development of our website and offers or due to changed legal or regulatory requirements, it may be necessary to change this privacy policy. The current privacy policy can be viewed and printed on our website at any time using the link below.

Contact Details

We are pleased to help all concerned in connection with the handling of personal data and exercising their rights. For assistance please contact info@agencebarras.ch. We are committed to dealing with all questions promptly.